Because We Just Disagree: Finding Common Ground and Managing Workplace Conflict
Multi-Session Virtual Classroom Course
This conflict management course will:
Teach participants to recognize the sources and causes of conflict and points of disagreement.
Give participants tools for viewing conflict strategically.
Explore conflict resolution styles.
Identify desired outcomes.
Furnish multiple suggestions for addressing common conflict challenges.
To some extent, conflict is inevitable in any organization. There aren’t “good guys” or “bad guys,” but there are people representing different interests who have conflicting goals. For instance, marketing is pushing delivery dates, and sourcing is concerned about filling product orders. Both groups want the company to succeed, and they need to find common ground. This two-part virtual course suggests best practices for navigating and managing conflict at work. The program is interactive, instructor led and ideally suited for groups who want to learn skills for managing different points of view.
Segment One Objectives
At this segment’s conclusion, participants should be able to:
Identify factors that create conflict in the workplace.
Recognize common sources of conflict.
Articulate the benefits of conflict.
Identify possible responses to conflict.
Explain possible outcomes.
Work toward a deliberate goal.
Segment One Modules
Something’s Brewing: Sources of Disagreement
From Watered Down to Bitter: Responses to Conflict Explained
A Matter of Taste: Elements that Influence Position
Questions This Page Answers About Web-Based Workplace Conflict Management Skills Training
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“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
ONLINE INSTRUCTOR-LED WORKPLACE CONFLICT MANAGEMENT TRAINING
COURSE . WEBINAR . PROGRAM